Refund policy

Returns & Refunds

We want you to love what you find behind the GreyDoor.

If something isn't right with your order, we're here to help. Below you'll find everything you need to know about cancellations, returns, exchanges, refunds, and damaged items.

If you have a question that isn't answered here, please contact us at information@greydoorgoods.com.

Cancellations

Need to cancel your order?

You have 1 hour from the time your order is placed to request a cancellation.

You can cancel directly through the website or email us at:

information@greydoorgoods.com

After the 1-hour cancellation window has passed, we may not be able to cancel your order.

Returns

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be in the same condition you received it
Be unworn or unused
Have its original tags, when applicable
Be in its original packaging
Include your receipt or other proof of purchase

How to start a return

Before sending anything back, please contact us at:

information@greydoorgoods.com

If your return is approved, we'll provide a return shipping label along with instructions for where and how to send your item.

Please do not send an item back without first requesting a return. Unsolicited returns will not be accepted.

Where do returns go?

Once your return is approved, we'll provide the appropriate return instructions.

GreyDoor
1360 W. Maumee St. #106
Adrian, MI 49221

A Note About Unseen Books

What if I don't like the book?

We love a good mystery, but we know not every book is going to be everyone's cup of tea.

Unseen Books cannot be returned simply because you didn't enjoy the book.

That's part of the adventure of choosing an Unseen Book: you don't know the title until you open it.

However, if your book arrives damaged, defective, or you received the wrong item, please contact us right away. We'll be happy to take a look and make it right.

Damaged, Defective, or Incorrect Items

Something isn't right with your order?

Please inspect your order when it arrives.

If your item is:

Damaged
Defective
Incorrect
Missing something

please contact us as soon as possible at:

information@greydoorgoods.com

Include your order number and, when helpful, photos of the item or packaging so we can evaluate the issue and determine the best way to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods such as food, flowers, or plants
Custom or personalized products
Special-order products
Personal care or beauty products
Hazardous materials
Flammable liquids
Gases
Sale items
Gift cards

If you're unsure whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

Need a different item?

The fastest way to get what you want is to return your original item and, once the return has been approved, place a new order for the replacement item.

This helps us get your new order moving as quickly as possible.

Refunds

When will I receive my refund?

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may need additional time to process the refund and post it to your account.

Still waiting?

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at:

information@greydoorgoods.com

European Union Customers

14-Day Right of Withdrawal

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable EU rules.

The item must be in the same condition in which you received it, unworn or unused, with tags when applicable, and in its original packaging. You'll also need your receipt or proof of purchase.

EU customers may:

Withdraw from their purchase within 14 days after receiving the final item
Submit a withdrawal request through their customer account or by emailing information@greydoorgoods.com
Receive a refund within 14 days of the withdrawal request, subject to applicable EU rules

Questions?

We're happy to help.

If you're unsure whether an item qualifies for a return, have a question about an existing return, or simply aren't sure what to do next, please reach out.

Email: information@greydoorgoods.com

We'd much rather have you ask than wonder.

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